FAQs
About Morris products
Dehumidifiers
What dehumidifier do?
A dehumidifier for mould is used to reduce the humidity in a room by extracting the moisture from the air, which then prevents dampness and mould. If moisture is eliminated from the room, then mould cannot grow.
Are dehumidifier expensive to run?
This depends on the power that the dehumidifier consumes, we measure this in wattage. Our Morris dehumidifiers are low-energy, eco-friendly dehumidifiers and the 12L Quiet Dehumidifier consumes just 185 watts.
Are dehumidifier safe?
A safe dehumidifier for window condensation has a child lock that you can set and forget altogether, leaving it to operate quietly in the background with little to no disruption.
Why dehumidifier is important?
A dehumidifier is important to keep healthy sustainable living conditions for you, your family and your friends. Remove the excess moisture and humidity from your home to prevent the growth of allergens such as mould that can have a damaging impact on a person’s health.
How dehumidifier works?
Simply set the humidity to the level you require, we recommend between 35-50%. Leave the dehumidifier to work away in the background to remove the moisture from your home and bring it down to a healthy level which is damp and mould free.
Dehumidifier where to place?
You can place a dehumidifier for window condensation in the bay of any window. Our dehumidifiers come with easy-glide wheels which can be manoeuvred around your home at ease. Do not place the dehumidifier against any walls as this will block the filter.
Can dehumidifier dry clothes?
Yes, dehumidifiers can dry clothes. Simply switch the mode to laundry mode, add the continuous drainage hose, and let your Morris dehumidifier get to work extracting the moisture from your laundry.
Can dehumidifier kill mould?
A dehumidifier for mould will work by extracting the moisture and dampness from the walls and surfaces, which will in turn prevent the growth of any mould allergens, leaving your walls clear of mould and mildew stains.
Will dehumidifier dry out damp walls?
Yes. This is one of the prime functions of any dehumidifier to dry out walls after a disastrous burst pipe or leaking radiator. The Morris dehumidifiers will get to the action immediately.
LED Battens
What is batten light?
An LED batten light is a linear light fixture that comes complete with a strip of LED lights running along the middle of the fixture. A slimline batten light can be ceiling, wall-mounted, or suspended, giving it full versatility.
Are LED Batten Lights any good?
The best-led batten lights are discreet, slim, and high performing, all of which embody the Morris slimline batten light. Available in lengths from 1ft to 6ft, the Morris LED Batten lights will enlighten any room in your home or office space.
How to wire LED Batten lights?
It is quick and easy to wire an LED batten light. You do this by simply connecting the positive and negative cables to your mains connection using a connector. We recommend that a trained electrician install this product.
What size LED batten for garage?
The best LED batten lights come in various sizes, and it is important you chose the right one. You need to check you have the correct brightness for your garage. We measure this in lumens. The higher the lumens, the brighter the light.
How to install LED batten lights on ceiling?
Our Morris LED batten lights all come with the correct mounting brackets for you to mount your batten lights to the ceiling or wall. Simply screw the brackets to the ceiling and push the battens up to the brackets until they click into place.
Which LED batten is best?
The best LED batten lights are ones that are made to last, high performing and easy to install, all of which come in abundance with our Morris LED batten lights. Available in 4000 and 6000k colour and various sizes.-performing,
Portable Air Conditioning
Is a portable air conditioner good?
A compact portable air conditioner will drastically improve your living conditions and better prepare you for some of the hottest days on record in recent years. Choose your ambient temperature with a touch of a button.
Does a portable air conditioner work?
Yes. A portable air conditioner works to reduce the temperature in your home or office to make working and living conditions far more comfortable and productive.
Is a portable air conditioner energy efficient?
Rewarded with an A energy rating, our Morris compact portable air conditioners are recognised as energy-efficient appliances. For example, our powerful Morris 9000 BTU air conditioner, consumes just 1003 watts.
What portable air conditioner is the best?
A silent portable aircon is one of the important things that one looks for, and we have done our best to provide a highly powerful unit that is quieter than most. The Morris portable air conditioners reaches ≤65dB and has a BTU of 7000 or 9000.
How do I install a portable air conditioner?
The most important stage in installing a compact portable air conditioner is connecting the extractor hose to enable a constant flow of air. To do this, simply slide the hose connection onto the air outlet and rotate the hose onto the connector until it is secure.
What portable air conditioner should I buy?
You should buy a portable air conditioner that is quieter than most, powerful, compact, and easy to operate. All of which encompass the Morris Portable Air Conditioners.
When to buy portable air conditioner?
Don’t get caught at the last minute! It is common for someone to purchase a portable air conditioner when they need it most and not in advance before the heatwave hits. A portable air conditioner is a solution that lasts and can be used over and over. Our portable air conditioner is even a built-in dehumidifier, so it can be used all year round.
Where to buy portable air conditioner?
You can purchase Morris portable air conditioning units from our official Morris Direct e-shop. Please take a look at our latest models.
Tubular Heaters
What are tubular heaters used for?
Tubular heaters can be used for many applications and are popular as shed heaters. Sheds can often get cold and damp, however, by installing a shed heater, you can easily maintain a healthy environment for you and your possessions.
Are tubular heaters any good?
We have received a lot of positive feedback for Morris tubular heaters, which are available in various lengths to produce the best heater for the shed. You can wall or floor mount your shed heater to your preference with the mounting brackets that will be included with your purchase.
Are tubular heaters safe?
Morris tubular heaters are CE, UKCA, ROHS, and IP55 certified. They have been put through rigorous tests and environments where in-depth analysis has been applied to pass these certifications.
How does a tubular heater work?
To operate a Morris tubular heater, you simply plug the heater into the correct wall socket and switch it on. There is a copper coil inside the tube, which conducts the heat around the tube and disperses it into the air.
How to install tubular heater?
To wall or floor mount this shed heater, you will require the mounting brackets provided. Simply connect the two parts of the brackets and secure them with a screw. You will then be able to screw down the bracket to any wall or floor.
What size tubular heater do I need?
The size of the tubular heater you require will depend on the size of the room you are heating. If you are heating a small room, then you may require a 1ft or 2ft tubular heater. If you are heating a large room, you may require a 3ft or 4ft tubular heater.
Where should a tubular heater be placed?
A tubular heater should be placed on either the wall or the floor. Securely mount the heater using the provided mounting brackets, so the heater is safely secured.
About Morris services
Customer Care
How can I contact Morris?
Sales and customer support UK (GMT) hours:
Monday – Friday: 9:00am - 17:00pm.
Post
Unit 4a, Thornleigh Trading Estate
Dudley, West Midlands, DY2 8UB, UK
Call us
01562 261026
Visit our Trade and Retail Counter
You can visit our Trade and Retail Counter to ask our staff any questions you may still have on the product you are looking for. Open to all customers. If you are unsure about a product and need some more information, or just want to take a look before you buy. Please give us a call, and we’ll have the product waiting for you. We can also take cash or card payments over the counter.
How can I be informed about Morris news?
We are more than happy to send you our regular information about new products, trends, special offers, and exclusive deals.
To stay in touch with us:
1. Create your personal account.
2. Click “Yes” on the Newsletter Subscription window.
How long do I have to wait to receive a reply to my email?
Normally, we reply (in working hours) to any email within an hour.
It is difficult to place an order, can you help?
Of course, we can help! Our experienced team is happy to help you and give you the best advice.
Is there a Morris physical store?
Yes, there is.
We are happy for you to visit us at:
Unit 4a, Thornleigh Trading Estate, Dudley,West Midlands, DY2 8UB, UK
Please don’t forget that we only accept guests by appointment.
Products
Can I get more information on a product?
In our e-shop listings, we are trying to give you as much information as we can.
If, for any reason, you need more information, please contact our customer care team. We are more than happy to help you.
Will I get same price online and in store?
It is always important to us to be honest and consistent with our customers. We strive to maintain the same prices whether purchasing from our trade and retail counters or online for all of our products. The only exception might be some specific products that are only available online, or vice versa.
What warranty does my product have?
All our products are followed with at least 12 months warranty.
In some cases, like LED battens, we are offering 5 years warranty.
To be sure about the warranty, read carefully the product description or contact us to help you.
What does this warranty not cover?
This warranty does not cover problems caused by normal wear and tear, incorrect product use, malfunctions, or damage not caused by material or workmanship defects.
Orders
Is it safe to order online from Morris Direct?
At Morris Direct all customer data privacy and transactions are safe.
For this reason, we trust Paylike is one of the leading payment service providers.
It uses the highest level of online payment, personal and credit card information securely. Our SSL (Secure Sockets Layer) keeping your transactions safe because it offers:
• Encryption: Your personal information (name, address, credit card details) is securely stored. No one can have such data except you and our secure server.
• Authentication: Ensure that your transaction happens in the correct server.
• Data integrity: Ensures delivery of data that you send. So, feel safe. You are secure!
Do Morris Direct protect my personal data and GDPR?
At Morris Direct Ltd, we are committed to ensuring that your personal data is protected by the principles of the General Data Protection Regulation (GDPR). This privacy policy explains how your personal identifiable information you provide to us is used by our website, paper forms may be electronically sent or can be obtained from our staff.
You will be advised of what information is requested from you and how we store the data securely. It will also explain what we ask you to do in order to help us keep your data accurate, relevant, and up to date.
When we ask for personal information from you, we:
• Clearly explain why we need this personal information.
• Securely and securely protect it from unlawful access.
• We only use the data you provide for the purposes for which it is intended.
• We NEVER pass on your data to third parties for marketing purposes.
• We will only share it with third parties when you agree to have it passed on.
• We will only take data that is relevant, adequate and limited to what Morris Direct needs for the purpose of any agreement.
• We will keep your data for no longer than necessary.
• We will ask you to:
• Make sure that the information you provide is 100% accurate.
• Let us know as soon as possible if any of this information changes, whether it's your contact information or your address.
Does Morris Direct use cookies?
Cookies are small text files that are stored on your computer the first time you visit a website.
We use these cookies in order to improve your browsing experience and offer you customised information and products based on your preferences.
How do I create an online account?
Click on 'My Account' at the top right and choose the “Register” button.
Fill in your details.
Do you ship anywhere in the world?
Yes, we do. Please contact us for the shipping cost.
Can I order my products with free shipping?
Morris Direct offers a free UK shipping service for all orders.
Orders will be processed normally if placed between Monday, 9am a.m.–Friday, 2pm.
Any orders placed outside these hours or bank holidays will be actioned on the next working day.
What is the cut-off time for next-day delivery?
1 pm is cut off for the next day as long as products are available from our distribution warehouse.
Are all your e-shop prices including VAT?
Yes! Our e-shop and Trade/ Retail Counter prices include VAT.
How do I apply a promotional code?
If you have a valid promotion code, you can add it to the right field in the checkout.
How do I know if my order was successful?
Once your order is successful, you will receive a confirmation email. You will also receive a new email once your order is dispatched from our warehouse.
What if I haven’t received an email confirmation?
Once your order is successful, you will receive a confirmation email.
If you don’t receive our email, one of the following will happen:
• Our email will be in your junk folder.
• The email address that you wrote in our eshop is wrong.
How long is the order processing time?
The average order processing time is 24 hours.
Some factors to affect the processing hours are:
• Products availability.
• Any payment delays from the issuer company.
How can I check my order status?
1. Log in to your account.
2. Click on your order.
3. Check the field order status.
My order is late, what can I do?
We are sorry to hear that your order is late. What you can do:
1. Find the reference number of your order.
2. Contact us to help you further.
I received my order, but something's missing. What can I do?
There is a possibility that some orders may be sent out partially. Please wait a few days. If the rest of your order is still missing, contact us.
Can I cancel my online order?
If your online order is already on its way to you, it is not possible to cancel it.
If your online order is in processing, you can contact us to cancel it.
Can I change my password?
Did you forget it? We can help you:
1. Log in to your account.
2. Click “Forgot Your Password?”
3. Fill in your email and the captcha.
4. Press “Reset my password”.
5. You will receive a new email with a link to complete the password reset procedure. Alternatively, we can change your email address. In this case, we need you to answer some security questions.
Can I change the address on my order?
If your online order is already on the way to you, it is not possible to change the address on it. In this case, please contact us. If your online order is in processing time, you can change its address.
Can I unsubscribe from the Morris Direct mailing list?
We don’t want to see you go, but if your preferences change, you can unsubscribe.
Contact us, and we will remove all your details from our database.
How do I place an order?
1. Choose your items.
2. Click on the “Add to cart” button.
3. If you need, you can add more items to your order.
4. At checkout, you can give us your delivery details.
5. Pay for your order.
Can I place an order over the phone?
Of course, you can. You can call us at 01562 261026, and our expert team will help you.
How do I check if an item is in stock?
Don’t worry about this. Our e-shop stock is fully updated all the time.
Payments
What payment methods do you accept?
Morris Direct offers secure checkout using credit card and PayPal:
Online Credit/Debit Card:
If you're shopping online, we accept Visa, Mastercard credit, or debit cards, Maestro credit, or debit cards, Google Pay, Apple Pay.
Keep in mind: If your payment card issuer delays or refuses to authorize payment to us, we will not be responsible for any delay or non-delivery.
At our Trade / Retail Counter:
If you wish to purchase from our Trade and Retail counter, we accept cash or card payments such as Visa, Mastercard credit, or debit cards, Maestro credit, or debit cards.
Unfortunately, we don't accept personal cheques.
When will my card be charged for my order?
Your order will be charged at the time that you place the order.
Is your e-shop secure?
Morris Direct takes your online security very seriously.
Our payment service provider is Paylike, one of the leading payment service providers.
Why does Morris Direct trust Paylike?
Paylike earned PCI DSS Level 1 compliance, which is the highest possible level of card data security.
This is audited by Advantio, an independent PCI Qualified Security Assessor. They add new levels of technological innovation by investing in the most recent data security technologies.
All the transactions are encrypted to the highest global standards. In every transaction, Paylike checks if any card details have ever been compromised and prevent unauthorized persons to use them.
Is Paylike's safety proven?
Paylike is a platform with more than 25,000 users worldwide, 37 supported countries, 153 supported currencies, and more than €100,000,000 in transaction volume per year!
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address and/or when you see the locked padlock symbol alongside the URL.
When buying through our site, you can be sure that you are completely protected.
I have a promotional code, when do I enter this?
You can use your promotional code in the right field at checkout.
My promotional code isn't working
Only valid promotional codes are accepted on our website. If you are sure that the promotional code isn't working, please contact our customer care team.
Delivery
What methods do you use for deliveries?
For our online order deliveries, we are mainly using DHL and Royal Mail.
Can I have my products with next day delivery?
Under normal circumstances, that is possible.
Can I have my products with next day delivery?
Under normal circumstances, that is possible.
Do you deliver on weekends?
We do not offer a guaranteed weekend delivery service.
How can I track my order?
All orders are sent out tracked, and tracking info is provided on request.
Can someone else sign for my delivery?
Yes, this is possible. Anyone from this address will be accepted to sign and receive your parcel.
Do I have to pay customs charges if I live outside of the UK?
Customs and import taxes are the responsibility of the customer once the order reaches its destination.
Each country has different charges and policies.
Before you order from us, it would be a good idea to check the customs costs and import taxes of your country. In the event you do not accept our parcel, when it arrives back with us, we will refund you, deducting the return shipping cost and handling fee.
Can I collect my order from your store?
Of course, you can. Please don’t forget that we only accept guests by appointment.
Returns
How can I make a complaint?
Our goal is to avoid mistakes, but we are always willing to make amends if one does occur. There is always room for improvement!
Please get in touch with us to find the best solution for you.
How can I return my order?
If you have changed your mind about your order, you can return it within 30 days of purchase for an exchange or refund. Just email us with your order number and receipt or invoice.
If you bought it online.
If you have a product to return, and it is within our terms and conditions of sales:
• Complete the form.
• Alternatively, you can email us on enquires@morrisdirect.co.uk with purchase details.
In this case, you must cover the postage cost.
Also, we are not responsible for any damage during posting. We recommend sending using a trackable service.
If you bought it from our Morris Trade and Retail Counter
Directly contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, we must check the product and the packaging. If everything is in order, we will refund you within 7 days.
• If you decide to return a special offer product (e.g. 3 for 2, buy one and get one free), you have to return all the products of the offer.
• Made-to-order products are not possible to return, unless they are faulty.
I received a damaged item. What can I do?
While we make every effort to make sure your order is delivered in good condition, occasionally some products can be damaged during shipment, so please inspect your order upon delivery.
Please contact our Customer Care Team within 7 days of receiving damaged items if you are not satisfied with their condition. If we do not hear from you within 7 days, we will consider your order to be accepted.
What if my part is faulty?
If something is wrong with your product, get a copy of original sales invoice and contact us:
If you bought it online
Send it to the following address:
Unit 4a,
Thornleigh Trading Estate Dudley,
West Midlands,
DY2 8UB
The cost of return postage must be borne by the customer, but if the item you are returning is faulty, we will refund the postage once the return item has been received and checked for the fault.
If you bought it from our Morris Trade and Retail Counter
Directly, contact our Morris store to assist you further regarding the warranty procedure.
Our next step
Once we receive the item, our service team will check it.
If the item is faulty, we will either provide a replacement or refund you within 7 days, otherwise, we will ask you to come and get it back.
Refunds
How long does it take to get a refund?
If your item meets the requirements of a refund, we will refund your original payment method once we receive it. This process typically takes 3-5 working days.
Will Morris refund the shipping fee?
If you are returning an item due to “changing your mind” or “didn’t like it” then we will refund the original shipping costs.
How much money will you refund me?
We are covering the whole cost of the item and the return shipping cost that you paid.