FREE UK Mainland Delivery           Easy Returns           ★★★★★ 5 Star Google Reviews

Delivery & Returns

At Morris | Trusted Life Appliances, we understand the importance of a timely delivery to all of our customers. We take pride in using three popular and reliable delivery partners to ensure that our customers receive their orders on time. Our delivery partners include Royal Mail, Evri, and Parcelforce, all of which have a proven track record of delivering packages safely and efficiently.

We want our customers to trust our delivery partners and be assured that their orders will arrive promptly. Our website's delivery page provides detailed information about the delivery process, including estimated delivery times and tracking options. We also provide information about the different types of delivery options available to our customers depending on your delivery location.

Among the benefits of shopping with Morris | Trusted Life Appliances is that all orders to the UK Mainland are FREE of charge. We understand that shipping costs can be a burden on our customers, so we offer this option to make shopping with us as affordable and convenient as possible. For areas outside of UK mainland unfortunately it has proved too difficult for us to bear the delivery charge for these zones so for customers with postcodes in Zones 2 or 3, as well as those living in the Isle of Wight and Isle of Scilly, charges will apply. Please see the postcodes for the Zonal charges below. **

To ensure that our customers have access to all the information they need, we have made sure that our delivery page is easy to navigate and understand. Customers can view the delivery options available to them before making a purchase, allowing them to make an informed decision about which option is best for their needs. Additionally, we provide regular updates on the status of orders and deliveries, giving our customers peace of mind and confidence in their purchases. Upon dispatch of your order you will be sent your tracking number together with a link to track your order directly, so you can see it's every move. 

** Some products do not qualify for Zonal charges if you have a free delivery option and are in one of the Zones then you will be able to use the free delivery option. All delivery costs will be calculated once your item(s) together with the delivery address have been entered at the checkout. 



Order is for one of the following products 2ft, 3ft, 4ft LED Batten, 1ft, 2ft, 3ft Tube heater,16 Inch Fan, Air Purifier Filters, Compact Air Purifier.

FREE UK Mainland Delivery = 2-3 Working Day Delivery
Next Working Day Delivery (Order under £75) = £6.99
Next Working Day Delivery (Order over £75) = FREE

Order is for any other product not mentioned above.

FREE Next Working Day Delivery

Zone 2 Includes the following Postcodes: AB31-33, 38, 45, 52-56, FK17-21,IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.

All orders below £75 will be charged at £19.99
All orders over £75 will be charged at £9.99

Orders containing the following products; 1ft Tubular Heater, 2ft Tubular Heater, Compact Air Purifier, Air Purifier Filters and 2ft LED Batten will have separate delivery options. Please see below.

Free Royal Mail 48 Delivery
Express 1 to 2 Working Day Delivery £9.99


Zone 3 Includes the following Postcodes: BT, IM, TR21-25.

All orders below £75 will be charged at £24.99
All orders over £75 will be charged at £15.99

Orders containing the following products; 1ft Tubular Heater, 2ft Tubular Heater, Compact Air Purifier, Air Purifier Filters and 2ft LED Batten will have separate delivery options. Please see below.

Free Royal Mail 48 Delivery
Express 1 to 2 Working Day Delivery £14.99


Returns Information

Changed your mind and no longer want or require your product?


Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
 

To exercise the right to cancel, you must inform us [LED First Choice LTD, Unit 4a Thornleigh Trading Estate, Dudley, West Midlands, DY2 8UB, 01562 261026] of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or e-mail).

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay, and in any event, not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

30-Day Return Period

You have the right to return your item within 30 days of receiving it, starting from the day on which you acquired, or a third party other than the carrier and indicated by you acquired, physical possession of the goods.

 

Initiating the Return

If you wish to return the item(s), please complete the Morris returns form. Email and state that you would like to return your order within the 30-day return period. Please include your name and order number. And reason for return within the email. Include a copy of the form within the returning package to facilitate quick and efficient processing by our returns department.

 

Return Address

Please send the item(s) to the following address:

 

LED First Choice Returns

Unit 4a Thornleigh Trading Estate

Dudley

West Midlands

DY2 8UB

Tel: 01562 261026


Effects of Return

Upon receiving the returned product(s), we will reimburse you for all payments received, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The reimbursement will be made without undue delay and no later than 14 days from the day we are informed of your decision to return the item(s). We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

 

Return Deadline

You must send back or hand over the item(s) to us without undue delay and no later than 30 days from the day you receive your order.

 

Condition of the Goods

You are only liable for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. We always recommend sending any returning item with insurance for your own peace of mind should the item be mishandled by your chosen courier during transit.

 

If you have any further questions or require assistance, please feel free to contact our customer support team at 01562 261026.